Privacy Policy

HomeSafe GV

ABN: 99 168 186 623

Last updated: 17 June 2025

1. Purpose

This Privacy Policy explains how HomeSafe GV collects, uses, stores, and discloses personal information in connection with our services.

We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and where applicable, the General Data Protection Regulation (GDPR).

2. Scope

In this Privacy Policy, “we”, “us”, or “our” refers to HomeSafe GV and any related entities as defined under the Corporations Act 2001 (Cth).

By accessing our website or using our services, you consent to the collection and use of your personal information as described in this policy.

3. What Personal Information We Collect

We collect personal information that is reasonably necessary to provide our services and meet legal and compliance obligations.

This may include:

• Full name

• Residential or service address

• Email address

• Phone number

• Date of birth

• Occupation

• Payment or billing information

• Service appointment details, including timestamps and technician location data

Information may be collected:

• Directly from you

• Via phone, email, or website forms

• Through authorised representatives such as real estate agents or property managers

We rely on authorised third parties to confirm they have obtained your consent before sharing your information with us.

4. How We Use Your Information

We use personal information for purposes including:

• Providing smoke alarm, gas, and electrical safety checks

• Booking, confirming, and managing service appointments

• Communicating with you or your property manager

• Sending reminders, updates, or compliance notifications

• Investigating service issues or incidents

• Meeting legal and regulatory requirements

Secondary uses may include:

• Billing and account management

• Improving our services and internal processes

• Customer support and feedback

• Marketing and promotional communications

• Website functionality, analytics, and performance tracking

5. Disclosure of Personal Information

We may disclose your personal information to:

• Our employees and technicians

• Contractors, service providers, and IT partners

• Billing and payment providers

• Real estate agents and landlords

• Marketing and analytics providers

• Any third party you authorise

We take reasonable steps to ensure that third parties handle personal information in accordance with privacy and confidentiality obligations.

We may also disclose information where required by law or where necessary for safety or compliance purposes.

6. Direct Marketing

We may contact you via email, phone, SMS, or mail to provide information about our services or promotions.

You can opt out of marketing communications at any time by:

• Using the unsubscribe link in messages, or

• Contacting us directly using the details below

7. Cookies and Analytics

We may use cookies and similar technologies, including analytics and tracking tools, to:

• Improve website performance and usability

• Understand how users interact with our website

• Measure the effectiveness of communications and advertising

You can manage cookies through your browser settings.

Third-party platforms such as analytics or advertising services may collect anonymised or aggregated data for reporting and optimisation purposes.

8. Data Accuracy

We take reasonable steps to ensure that personal information we hold is accurate, up to date, and complete.

You may request updates or corrections to your information by contacting us.

9. Data Security

We use appropriate security measures to protect personal information, including restricted access, secure systems, and regular reviews of our data handling practices.

While we take reasonable steps to protect your information, no system can be guaranteed to be completely secure. In the event of a data breach, we will comply with applicable notification requirements under Australian law and, where relevant, GDPR obligations.

10. Access and Correction

You may request access to, or correction of, your personal information by contacting us.

We will respond within a reasonable timeframe. A fee may apply for multiple or complex requests.

11. Anonymity and Pseudonymity

Where practical, you may interact with us anonymously or using a pseudonym.

12. Overseas Disclosure

We may disclose personal information to overseas service providers where necessary and only with appropriate safeguards in place, or with your consent.